Return and Refund Policy

  • All products can be returned within Seven (7) days only upon purchasing, more than seven (7) days is not guaranteed for return and exchange.
  • If the product is not working properly due to manufacturer defects.
  • If you decide to return a product, it must be accompanied with all original components (packaging) and receipt.
  • Any items purchased directly from us but from other retailers, dealers and resellers are not eligible of return, refund or exchange.
  • We reserve to limit product returns if misuse and excessive returns is suspected.

How to return or exchange:
  1. If product purchased online through our website (
  2. Items purchased online can be returned within 7 days of date of purchase by bringing it to our office or to our warehouse with its original email order confirmation, packaging slip and original material (packaging).
  3. If you can’t find the email with the order confirmation you can simply login and print a copy from your account. You can also access your account details in the app. (app for later, just preparing text).
  4. Kindly note that items shipment charges on the original order will not be refunded.
  5. Shipment charges are only refunded in case package was delivered incorrectly or received defective merchandise.
  6. You will receive your refund in the form of the payment done or made in the form of an in-store credit.
  7. if product purchased at our office or warehouse.

Bring the product(s) purchased you would like to return to any of our office or warehouse. Product(s) returned with 7 days from the date of purchase with original receipt or verified through our system using your loyalty card membership number will be refunded based on the form of payment done, otherwise the refund can also be made as the form of in-store credit.

You may contact us thru:
Starting Point General Trading  - Sole Proprietorship LLC Head Office
P.O. Box # 3249 C88 Green Emirates Bldg., Tower A, Room 2004
Electra St., Abu Dhabi – UAE 
Call our hotline at (+971) 2 330 3255
or Email Us at